Why Am I Seeing “User Already Exists”? (GoDNA Sign Up Issue)

What this means

If you see:

“User already exists. Please try another email.”

It means That email has already been used with DNA Behavior before.

Why this is happening

You’re trying to sign up with an email that already exists in our system.

This can happen if:

You’ve used DNA Behavior before
You had an account in the past (even if it was canceled)
You signed up earlier using the same email

Even if your account is no longer active, the email is still registered.

How to fix it

You have 2 simple options:

Option 1. Use a slightly modified email

You can create a variation of your email by adding a “+”.

Example:

Your email:

john.doe@company.com

Use this instead:

john.doe+godna@company.com

or:

john.doe+1@company.com

You’ll still receive emails in your regular inbox
No need to create a new email account

Option 2. Contact support (for existing users)

If you have used GoDNA before and want to continue with the same email:

DNACare@dnabehavior.com

We can:

Reactivate your account
Help you regain access
Update your email if needed

Which option should you choose?

If you want…	Do this
Quick access (especially if you used DNA Behavior before)	Use the + email option
Keep using your original email (for previous GoDNA customers)	Contact support

Common questions

Will I lose anything if I use +godna or +1?

No. It works like your normal email, and messages will still come to your main inbox.

Is this a bug?

No. This happens when an email is already associated with an account.

Still need help?

Reach out to us: