Helpful Tips for Troubleshooting Password and Login Issues in the DNA Web App.
Resetting Your Password
A strong password is important for your security and privacy, and it's important to ensure that your password meets our guidelines. When setting or resetting your password, ensure it meets the following criteria:
- Your password must be between 8 and 64 characters.
- Your password must include at least 3 of the following: a lowercase letter, an uppercase letter, a number, or a symbol.
If you are having trouble setting or resetting your password, please make sure you are following these guidelines. Additionally, here are tips that can help. Start by:
- Switch to a different browser. (e.g., Google Chrome, Safari, or Microsoft Edge).
- Open an incognito or private browsing tab in your current browser and attempt to log in from there.
- Clear your browser's cache and cookies, and disable any active browser extensions, including password vault apps such as LastPass or Dashlane.
If you forget your password or need to reset it, you can do so by logging out of your account and going through the "forgot password" wizard.
Logging Into the DNA Web App
The most common issue users face when trying to log into the DNA Web App is logging in using the wrong link. It’s important to note that the login process requires a session token to be created on the website before attempting to log in.
To avoid any login issues, log out of your existing sessions and try logging in again at the appropriate link. This ensures that your session token is properly created and associated with your login attempt.
Ensure that you are logging in at the correct URL:
- Web App (Named Users): https://app.dnabehavior.com/
- Investor Discovery: https://discovery.dnabehavior.com/investor
- Talent Discovery: https://discovery.dnabehavior.com/talent
If the issue persists, there may be another underlying problem (such as your password manager blocking your login). To troubleshoot this, try the following steps:
- Try logging in with a different browser to see if the problem is specific to the browser you are currently using.
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Start by clearing the cache and cookies in your current browser.
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Verify that all active browser extensions, including password managers are disabled. These extensions may auto-fill fields and interfere with the login process.
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Open a new tab in your web browser and attempt to log in from there.
Still Need Help?
If you are still having trouble with password resets or login attempts, please don't hesitate to reach out to our support team for further assistance. To request this service, please open a support ticket by clicking here.