Resolving common issues with logging into the DNA Web App and DNA Discovery Process.
The most common issue users face when trying to log into the DNA Web App is logging in to the wrong spot. It's important to note that the login process requires that a session token is created on the website before attempting to log in. To avoid any login issues, please ensure that you log in at the following links:
- Web App (for Named Users managing an account): https://app.dnabehavior.com/
- Investor Discovery Login: https://discovery.dnabehavior.com/investor
- Talent Discovery Login: https://discovery.dnabehavior.com/talent
By logging out of your existing sessions and trying again at the appropriate link, you can avoid any issues related to bypassing the login process and ensure that your session token is properly created and associated with your login attempt. If you continue to experience any issues, please follow the additional suggested steps below:
Blue screen appearing after logging in:
If you're seeing a blue screen shown below with an error message that says "Sorry, but we're having trouble signing you in. We track these errors automatically, but if the problem persists feel free to contact us. In the meantime, please try again," then you may be encountering an issue related to bypassing the login process.
To troubleshoot this issue, it's important to understand that for security reasons, a token is created for each session on the app.dnabehavior.com website. If you attempt to log in directly from the login page without going to app.dnabehavior.com first, the system will reject your login attempt because it cannot find your session token.
To resolve this issue, please make sure that you first navigate to app.dnabehavior.com before attempting to log in. This will ensure that your session token is created and properly associated with your login attempt. If you continue to experience issues after following these steps, please don't hesitate to contact our support team for further assistance.
We hope that this article has been helpful in troubleshooting any login issues you may be experiencing with the DNA Web App. If you have any further questions or concerns, please don't hesitate to reach out to us for assistance.
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