Refund Policy

To understand more about the Client Engagement 90-Day Refund Guarantee and how it works.


We back our service with a “Client Engagement 90-Day Refund Guarantee. 

DNAB SAAS services have a 90-Day refundable guarantee applied to all purchases of DNA Behavior products.  Certain exceptions below are not eligible for a refund. 

  1. Non-refundable services that have been delivered 
  2. Training, consulting, and development services that have been delivered 

You can submit your refund request, or if you need further assistance, click the Submit a Ticket button which you can find in the upper right corner of the DNA Behavior App. (please see the screenshot below). Or you can email our support team at