These are the helpful steps on how to submit a request to reactivate the subscription after being on hold or cancelled.
A reactivation request from a client who previously requested to cancel or hold off their subscription is allowed. The billing team will process it within 24-48 hours upon request. A billing charge will be applied to $50 for the reactivation.
You can submit your reactivation request, or if you need further assistance, by clicking the Submit a Ticket button which you can find in the upper right corner of the DNA Behavior App. (Kindly see the screenshot below). Or you can email our support team at firstname.lastname@example.org.
All subscription holders who previously requested to cancel or hold off on their package.
Still Need Help?
Submit a ticket here.