Reactivation Policy

These are the helpful steps on how to submit a request to reactivate the subscription after being on hold or cancelled.


A reactivation request from a client who previously requested to cancel or hold off their subscription is allowed.  The billing team will process it within 24-48 hours upon request. A billing charge will be applied to $50 for the reactivation. 


You can submit your reactivation request, or if you need further assistance, by clicking the Submit a Ticket button which you can find in the upper right corner of the DNA Behavior App. (Kindly see the screenshot below). Or you can email our support team at    


Applies to:  

All subscription holders who previously requested to cancel or hold off on their package.


Still Need Help?

Submit a ticket here