On Hold Subscription Policy

How to put a hold on a subscription

Details: 

Clients are allowed to put their subscription on hold a one-time hold temporarily upon approval by the DNA Representative with the following conditions:   

1. The maximum time is 60 days.

2. After 60 days, the subscription will be automatically reinstated.

The billing team will process the request within 24-48 hours upon request. 

Kindly send your request to dnacare@dnabehavior.com or Submit a Ticket by clicking the Submit a Ticket button which you can find in the upper right corner of the DNA Behavior App. (please see the screenshot below). 

Applies to:  

All subscription holders. 

Still Need Help?

Submit a ticket here.