How to put a hold on a subscription
Details:
Clients are allowed to put their subscription on hold a one-time hold temporarily upon approval by the DNA Representative with the following conditions:
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The maximum time is 60 days.
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After 60 days, the subscription will be automatically reinstated.
The billing team will process the request within 24-48 hours upon request.
Kindly send you request to support@dnabehavior.com or Submit a Ticket by clicking the Submit a Ticket button which you can find in the upper right corner of the DNA Behavior App. (please see the screenshot below).
Applies to:
All subscription holders.