On Hold Subscription Policy
How to put a hold on a subscription
Clients are allowed to put their subscription on hold a one-time hold temporarily upon approval by the DNA Representative with the following conditions:
The maximum time is 60 days.
After 60 days, the subscription will be automatically reinstated.
The billing team will process the request within 24-48 hours upon request.
Kindly send your request to email@example.com or Submit a Ticket by clicking the Submit a Ticket button which you can find in the upper right corner of the DNA Behavior App. (please see the screenshot below).
All subscription holders.
Still Need Help?
Submit a ticket here.