Ask an expert to double-check the scoring or insight

If you feel that the results assigned to a record or in a report are not accurate, we can take a closer look. Start by creating a Ticket.

If you feel that the results assigned to a participant's record or appearing on a screen or report are not accurate, we'll take a closer look.  Please note, that these requests are reviewed in the order that they are received. To expedite your request, please provide specifics on the exact record you have in question and upload a screenshot of the insight or PDF report file in question. 

Given the in-depth nature of these tickets, the review takes time. Our team typically replies to these cases in 7 business days. 

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