Change of Payment Term Policy

How to change your payment terms for annual or monthly subscription plans


DNA Behavior requires a one-year subscription. You have the option to get an annual or monthly subscription plan. Clients are allowed to change payment terms by emailing The billing team will process it within 24-48 hours upon request. 


You can submit your change request, or if you need further assistance, by clicking the Submit a Ticket button which you can find in the upper right corner of the DNA Behavior App. (please see the screenshot below). Or you can email our support team at


Applies to:  

All subscription holders who previously requested to cancel or hold off on their package. 


Still Need Help?

Submit a ticket here